Service Plus Program

• Service Plus does not cover batteries, acts of God, willful damage, or damages occurring from incidents including (but not limited to): fire, vandalism, flooding, or other events that CPI could not prevent. (i.e., Lightning or storm damage, which is typically covered by homeowners insurance).
• Free replacement parts and installation on your CPI security and home automation system for normal wear-and-tear or equipment malfunctions. (*Certain exclusions apply and Trip Fee applicable. See below and Warranty Details.)
• There is no charge for Virtual Technician visits.
• Service Plus does not cover Trip Fee ($59.99) which CPI may charge for a technician home visit.
• Service Plus does not cover equipment relocation or installation relating to customer renovations, re-models, or changes to the home. These are subject to Time and Material billing ($114.99 per hour).
• Additional equipment may be added for current product pricing and $59.99 per site visit.
• In order to receive service, your account must be current with no outstanding balances. Non-emergency repairs are scheduled during normal business hours (Monday through Thursday 8 AM – 9 PM and Friday and Saturday 8 AM – 5 PM). Emergency repairs not completed during normal service hours are subject to an extra charge ($119.99 for Service Plus customers, $159.99 for non-Service Plus).
• Service trip fees are due at time of service.
• This program will be billed in conjunction with your monitoring rate and is subject to monitoring agreement terms.
• Should you cancel Service Plus, you cannot add it back later.
• Service Plus is subject to change without notice, including prices, liabilities, and rules.

• Customers who do not opt for CPI’s Service Plus Program are covered by a limited warranty of 1 year on parts and 90 days on labor. Service calls are charged at the standard Time & Materials rate afterward.
• For monitoring packages with CPI’s Basic Warranty, Service Plus may be added for an additional monthly cost.
• Service Plus must be added at the time of purchase, either installing a new system or renewing an agreement with CPI Security.

*Service Plus does not cover mesh networks, VC-736 camera, Sonos, or Amazon devices. Normal wear and tear coverage is only applicable where replacement equipment is available and supported by manufacturer, at CPI Security’s sole discretion.